Looking for a rental property

Have your budget in mind when looking for a rental property. Work within your budget and look into your preferred suburbs from there. Be realistic though, as the location of a rental property does affect the price of its rent.

When you’ve found a property you’d like to inspect, you can either go to an allocated open home time (which you’ll find listed on our site) or organise your own inspection time by contacting Larissa on 0422 281 981.

Once you’ve inspected the property, and you would like to appply for it, you will need to complete a Residential Application Form and provide appropriate supporting documentation such as proof of your identity and income.

The decision on your application normally takes 24-48 hours and the final decision is at the absolute discretion of the landlord.

All applications we received will be processed and submitted for equal consideration.


After you are accepted for a property you will receive a link from the Rental Bond Board to log in and follow the prompts to finalise your bond – which will be held with the bond board for the duration of your lease.

A Bond is held as a security deposit against any damage or undue wear and tear on the property. Once you vacate the property, an inspection will be conducted by your Property Manager. Providing the property report coincides with the original Condition Report (providing for fair wear and tear), the release of the bond will be processed. This can take up to 21 days.


If you are successful in your application, you will receive and sign for a set of keys to the property. Please ensure you have enough duplicate keys cut for your own use.

Although we have our own set of keys, these belong to the landlord and are not for distribution.

What if I lock myself out of my property?

If you lock yourself out of your property during the day, you can contact us and arrange to collect our set of keys. You must bring identification and a $20.00 deposit. The deposit will be refunded providing the keys are returned that same day.

For your own sake, please get a set of ’emergency’ keys cut.

Rental Payments

Rent will be payable in advance as per your Residential Tenancy Agreement. You can pay your rent using various methods including:

  • Direct Deposit
  • Money Order
  • Bank Cheque
  • Centrepay
  • Eftpos

Please contact your Property Manager immediately if you cannot make a rental payment on time


Before the commencement of your lease, your Property Manager will complete an inspection and full Condition Report on your property. You will be given the opportunity to check this report and add to it once the lease is signed. You need to return your report to us within 7 days from the commencement of your lease.

We use this report at the end of your tenancy to compare the state of your property between the time you moved in, until the end of your lease. It is therefore in your best interest to read through the Condition Report and Tenancy Agreement thoroughly and ensure you retain a copy in a safe place.

Regular inspections will also be conducted by our property management staff during the tenancy period.

A letter containing details of the inspection will be sent out well in advance before the inspection date. If you are unable to make the inspection we will use spare keys to gain access to your property. If you wish someone to be present at the inspection please make arrangements with your property manager prior to the inspection date.

Utility services

All tenants are responsible for the connection of the required utility services to their property. These can include:

  • Electricity
  • Gas
  • Water
  • Telephone
  • Internet
  • Pay TV

Tenants are also responsible that these services are connected with the correct name/s and other details.

To make this process easier, we recommend MyConnect – a service that will contact you for all your utility connections prior to you moving in to your property. If you’d like to use MyConnect, ensure this option is selected on your Residential Application Form



Although your property itself will be insured, it is your responsibility as the tenant to take out Contents Insurance against loss, damage or theft etc. You will need to calculate the total value of your personal possessions and obtain adequate insurance to cover the amount.

Maintenance & Repair Requests

All maintenance requests must be made in writing. You may do this online via email or this website, or via sms using the request forms provided in your Tenancy kit.

Where possible, we aim to attend to requests immediately, however in some instances we are required to obtain quotes and Landlord approval. This process may cause a short delay.

It is the tenant’s responsibility to provide access and keep appointments with trades people.

Are gardens the responsibility of the tentnat?

Unless stated otherwise, yes, maintenance of gardens/grounds is the responsibility of the tenant. Please ensure that the grass is kept cut, watered and free of any rubbish.

Terminating your lease agreement

As your Residential Tenancy Agreement is a legally binding document between you and your Landlord, there are legal obligations for both parties in regard to lease termination.

If you wish to terminate your tenancy after the lease agreement has expired, you must give 21 days notice in writing prior to vacating.

If your tenancy agreement is still current and you wish to vacate, you are breaking your lease.

This means you are responsible for meeting rental payments until a suitable replacement tenant is found or until the expiration of the lease, whichever is sooner. You will also be responsible for any advertising costs, the letting fee and GST.

Contact your Property Manager immediately if you decide to terminate your tenancy and find out exactly what your obligations are.